PAYMENT

We require a 50% non-refundable deposit at the time you place an order. We will notify you when your order is ready to be shipped at which time any outstanding balance is then due. Once full payment is received, we will release your furniture for delivery.

We accept the following methods of payment:

• - American Express, VISA, Mastercard, Switch, VISA Delta, JCB and Solo cards.
• - Via a 'Wire Transfer' to transfer funds via your bank. Please contact us for our bank details.
• - We also accept pound sterling cheques made payable to SofaClassics. Please allow 4 working days for clearance.
  

CURRENCIES

All payments will be processed in GB Pounds, however, if you are located outside the UK your credit card company or bank will convert the value according to your currency exchange rate at the point of transaction. If you intend to pay by cheque, please note that we accept pound sterling cheques only.

DELIVERY

Furniture
We can deliver to any area within M25 for £40 (VAT inc) using carriers specifically trained in furniture transportation ensuring an efficient home delivery service. For delivery outside this area, please call us for a quote. In normal circumstances, please allow 3 weeks for delivery in mainland UK. For deliveries outside mainland UK, please contact our Customer Services department for an approximate delivery date.

The carrier will call you beforehand to arrange a convenient date and time for delivery as well as call you to confirm on the morning of the appointed day. If necessary, you can even arrange for an evening delivery. Please note that our sign-off is at your front. It is your responsibility to check that the furniture you have ordered fits through your home or work entrance and any stairways.

The carrier will remove all packaging to allow you to inspect the furniture for any damage or deficiencies and you will be required to sign a receipt as proof of delivery. Although improbable, should there be any damage to the furniture, we will take back the goods immediately and replace them absolutely free of charge.

Accessories
Accessories range delivery charge is £10 for orders under £200. FREE if over.

Please note that SofaClassics cannot accept any responsibility for lost working time in the unlikely event of a delivery being incorrect, delayed or postponed.

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FABRIC

Choosing the right fabric is often harder than choosing the furniture you want it to cover! Whether you know exactly what you want, have a definite budget or are open to suggestion, we have an option to suit you.

• - Our furniture can be covered from a wide range of selected in-house fabrics. These include both contemporary and more traditional materials and patterns, many from Designers Guild. Please click here for view examples of furniture covered in some of these fabrics or simply go to our 'swatch shop' to give us an idea of what you want. Just answer the questions and we'll despatch you some appropriate samples.
• - If you are still uncertain and would like a wider choice to choose from, click here for links to other fabric suppliers. When you have made your decision, please have the material sent directly to us stating clearly your name and order reference.
• - Alternatively you may already know the fabric you intend to use. Please check the measurements for each item(s) to be covered and bear in mind that you should consult your fabric supplier to ascertain the correct amount of material required should the fabric be patterned in any way.

Please note that material should be sent to us at:

SofaClassics
Suite 4a Listed Building,
Free Trade Wharf,
350 The Highway,
London E1W 3HU

SofaClassics cannot be held responsible for the late or non-delivery of items sent by a third party.

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LEATHER

Every single hide we use has its own distinctive character giving you a unique and personal product every time. Any imperfections due to scars, barbed wire scratches etc should not be regarded as defects as they are all hallmarks of genuine leather.

We supply a wide range of leather furniture shades including Brown, Red, Green, etc. Also those in 'Antiqued' effects at no additional cost.

Our 'Antique' range of Leathers, which are standard for Traditional English pieces, consist of the very highest quality hides. The antique effect is derived from expert english craftmanship, where the leather, initially stained with dark 'florantique' is skillfully rubbed-off by hand, reavealing the original colour beneath, thereby producing the authentic antique look. A protective sealant is applied, creating a beautiful lustrous sheen

Should you require any samples or non-standard variations such as alternative dimensions or different cushion filling, please contact our customer services either by email, telephone or fax for a quotation.

All prices displayed in the leather furniture section are for standard Italian leather. Full grain leather is available at 25-45% extra but please bear in mind that this cannot be 'antiqued'.

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COLOUR

Just as colours look different depending on the paper they're printed on, monitors render colours differently depending on the manufacturer, how old the machines are, and whether they are flat-screen or conventional monitors.

While every effort is made to represent colours as accurately as possible, variations may occur. If in doubt, please ask for a material sample to be sent in the post.

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QUALITY GUARANTEE

We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints are therefore extremely rare, but if you're not entirely happy, we're sure you'll find our concern matches yours. Should there be a fault in one of our suites or chairs, we will gladly replace the item free of charge or refund your money in full. Please remember you have 14 days after delivery to change your mind giving you complete peace of mind! This guarantee is in addition to your statutory rights, which remain unaffected.

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RETURN POLICY

Choosing the right piece of furniture can be tricky even in a showroom. All too often a mistake only becomes apparent when you see the item in place at your own home.

PLEASE NOTE: As our products are bespoke (HANDMADE) and fabrics are sourced from external suppliers, we cannot refund orders returned due to:

• - Limited door access
• - Lack of space
• - Incorrect size or
• - A change of mind regarding fabric (not manufacturer defect) in part.

So please make sure that the dimensions you order are those required! Many people find it useful to use packing tape or something to measure out the size on the floor. Please bear in mind that all dimensions are outside dimensions i.e. the farthest extremities.

Products on our sale page
Products carried on our sale page are ex-showroom items and are sold on “BUY AS SUPPLIED” basis.

On all returned goods, we will refund the total cost less delivery cost.

On bespoke items, we will deduct fabric/leather and delivery costs. Your statutory rights remain unaffected.

If you wish to refuse the goods at the door then please call our customer service department on +44 (0)20 7790 9001 so that we can process your refund quickly. Even if you accept the item(s) you will still have 14 days to decide whether or not the item(s) are suitable. If not, and as long as you inform us within 14 days, we will arrange collection of the item(s) and refund your money less fabric/leather and delivery costs.

Assuming you are happy with your choice, and assuming fair wear and tear, every item is then guaranteed (no extra charge) for one year against any defect of manufacture or materials. If a problem does arise you can inform us straight away.

Within this guarantee period, we are able to treat your furniture as if you had purchased it locally. We usually require two repair estimates from your local repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.

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CUSTOMER SERVICE

At our Customer service issues and complaints are taken extremely seriously and dealt with promptly as we appreciate that the best recommendations are by satisfied customers. Please ask for, or address, correspondence to Andrew Davies, Distribution Manager, who handles all such matters personally.

Letters of appreciation and any suggestions are gratefully received (and accepted!).

Please note that some areas of complaint are in areas outside our direct control, such as delivery, but we will endeavour to keep customers informed of progress.

Our customer services department is open 10.00 am until 6.30pm Monday to Friday on telephone number +44 (0) 20 7790 9001. Alternatively, please e-mail customer@sofaclassics.co.uk

You may also write to us at :

SofaClassics,
Suite 4a Listed Building,
Free Trade Wharf,
350 The Highway,
London
E1W 3HU.

Tel: +44 2077909001
Tel: +44 2077908014